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Privacy Policy

Introduction

Last Updated: 26 May 2026

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This Privacy Policy explains how Homegry Ltd ("Homegry", "we", "our", or "us") collects, uses, stores and protects personal information when you use the Homegry platform, website and related services (the "Platform").

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This Privacy Policy should be read together with our Terms and Conditions.

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By using the Platform, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.

1. Who We Are

Homegry Ltd is the data controller responsible for your personal information.

Website: https://homegry.co.uk

Email: privacy@homegry.co.uk

2. Information We Collect

We may collect and process the following categories of personal information:

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Information You Provide

This may include:

  • full name;

  • email address;

  • phone number;

  • billing address;

  • delivery address;

  • payment-related information;

  • account login details;

  • profile information;

  • photographs uploaded to the Platform;

  • messages sent through the Platform;

  • Seller registration details;

  • food hygiene or business registration information.

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Transaction Information

We may collect information relating to:

  • orders;

  • payments;

  • refunds;

  • subscriptions;

  • delivery information;

  • communications between Customers and Sellers.

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Technical Information

We may automatically collect:

  • IP addresses;

  • browser type;

  • device information;

  • operating system;

  • usage analytics;

  • cookies and tracking data;

  • location-related information.

3. How We Use Personal Information

We use personal information to:

  • operate and maintain the Platform;

  • create and manage user accounts;

  • process payments and transactions;

  • facilitate food orders and deliveries;

  • communicate with users;

  • verify Sellers;

  • improve the Platform and user experience;

  • detect fraud and abuse;

  • comply with legal obligations;

  • provide customer support;

  • send service-related notifications;

  • send marketing communications where permitted.

4. Legal Bases for Processing

Under UK GDPR, we rely on the following legal bases:

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Contractual Necessity

Where processing is necessary to:

  • provide Platform services;

  • process orders;

  • manage accounts;

  • facilitate transactions.

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Legitimate Interests

Including:

  • fraud prevention;

  • platform security;

  • improving services;

  • business administration;

  • enforcing our Terms.

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Legal Obligations

Including compliance with:

  • tax obligations;

  • regulatory obligations;

  • law enforcement requests;

  • food safety investigations.

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Consent

Where required by law, including certain marketing communications and optional cookies.

Users may withdraw consent at any time.

5. Sharing Personal Information

We may share information with:

  • Sellers;

  • Customers;

  • payment processors;

  • delivery providers;

  • identity verification providers;

  • analytics providers;

  • cloud hosting providers;

  • professional advisers;

  • regulators or authorities where legally required.

We do not sell personal information.

6. Payments

Payments are processed by third-party payment providers.

Homegry does not store full payment card details.

Payment providers process payment information in accordance with their own privacy policies and regulatory obligations.

7. Cookies and Tracking Technologies

Homegry may use:

  • essential cookies;

  • analytics cookies;

  • performance cookies;

  • marketing cookies.

Cookies help us:

  • operate the Platform;

  • analyse traffic;

  • improve functionality;

  • personalise user experience.

Users may manage cookie preferences through browser settings.

Additional cookie details should later be expanded into a standalone Cookie Policy.

8. Marketing Communications

We may send:

  • service updates;

  • account notifications;

  • promotional emails;

  • offers and marketing communications.

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Where required by law, we will obtain consent before sending marketing communications.

Users may unsubscribe at any time.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • provide services;

  • comply with legal obligations;

  • resolve disputes;

  • enforce agreements.

Retention periods may vary depending on:

  • legal requirements;

  • tax obligations;

  • fraud prevention needs.

10. User Rights

Under UK GDPR, users may have rights including:

  • the right of access;

  • the right to rectification;

  • the right to erasure;

  • the right to restrict processing;

  • the right to object;

  • the right to data portability;

  • the right to withdraw consent.

Requests may be submitted to: privacy@homegry.co.uk

We may request identity verification before responding.

11. International Data Transfers

Homegry implements reasonable technical and organisational measures to protect personal information.

However, no online platform or transmission method can be guaranteed completely secure.

Users use the Platform at their own risk.

12. Data Security

Homegry implements reasonable technical and organisational measures to protect personal information.

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However, no online platform or transmission method can be guaranteed completely secure.

Users use the Platform at their own risk.

13. Children’s Privacy

The Platform is not intended for individuals under 18 years old.

We do not knowingly collect personal information from children.

14. Third-Party Links

The Platform may contain links to third-party websites or services.

Homegry is not responsible for third-party privacy practices.

Users should review third-party privacy policies separately.

14. Third-Party Links

We may update this Privacy Policy from time to time.

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Updated versions will be posted on the Platform with a revised update date.

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Continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.

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