Terms & Conditions

The following provisions apply specifically to Sellers acting in the course of business. References within sections to “you” mean the Seller.

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16.1. Parties, scope and hierarchy

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The Seller agreement in section 16 is between Homegry Ltd (Homegry) and the independent business accepting it (Seller, you). It governs your listing and sale of food through the Platform to customers (Customers). You must accept it before your first listing. Your verified legal/trading identity and contact information form part of the agreement. You must have authority to bind your business. If an individual sells as a business, that individual is the Seller.

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Any incorporated Seller Food Safety Standards or prohibited-products rules must be supplied or linked before acceptance and kept accessible. For fees and payment-specific terms, the agreed commercial schedule prevails over these general terms; otherwise the Seller agreement in section 16 prevails over a policy unless the policy imposes a stricter safety standard clearly permitted here. Consumer statutory rights and legal requirements always prevail. A separate Privacy Policy governs Homegry's own transparency duties.

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16.2. Marketplace role and customer contract

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You are the trader selling and supplying your food directly to the Customer. You determine the lawful product, price and availability, subject to the agreed marketplace rules. Homegry supplies online intermediation, ordering, payment facilitation and support. It does not buy or take title to your food, employ your personnel or become your partner. Neither party may bind the other generally. Homegry receives or facilitates Customer payment as your limited collection agent solely for Platform orders; that role does not make Homegry the food seller. You must give Customers the rights and remedies the law requires and honour the customer provisions of these Terms to the extent they govern food orders.

 

Homegry may format your information for display. You must promptly correct inaccuracies. Homegry may display that it has checked documents, only to the extent factually accurate, without guaranteeing food safety.

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16.3. Eligibility, onboarding and ongoing verification

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Before listing, you must provide accurate identity, address, bank, food-premises and relevant local-authority information, evidence of food-business registration (or a reasoned exemption accepted by Homegry), and any approval or licence your operations require. A new registrable food business must register with its local authority in time before trading. You must maintain your registration, approvals and right to operate; promptly notify us of material change, inspection outcome, enforcement action, food-hygiene restriction, criminal or safety investigation, or loss of required insurance; and provide updated evidence on reasonable request. Homegry may verify documents with lawful sources and refuse onboarding where information is incomplete or risk is unacceptable. Checks do not transfer your duties to Homegry or establish a guarantee to Customers.

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You warrant continuously that you have authority to enter the Seller agreement in section 16, your information is accurate, your business operates lawfully  and your staff and contractors are lawfully engaged and suitably trained. You may not transfer your account or subcontract food preparation without prior written approval; approval does not release you from responsibility. You remain responsible for personnel, premises, couriers you engage and subcontractors.

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16.4. Food safety, labelling and listings

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You must comply with all applicable food safety, hygiene, traceability, food information, labelling, advertising, product, licensing and consumer law in every territory where you sell. Implement documented controls appropriate to your food and operation, including contamination prevention, safe ingredients and suppliers, hygiene, temperature control, storage, shelf life, packaging, transport and handoff. Do not offer recalled, expired, unsafe, unlawfully sourced or prohibited food, alcohol, or products needing approvals. Follow the accessible Seller Food Safety Standards and reasonable safety directions issued under them.

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Each listing must truthfully describe the food, composition, quantity, portion, price, preparation or use instructions, availability, applicable origin and required warnings. Images must materially represent what is sold; identify illustrative images. Provide all legally required pre-purchase information in fields Homegry makes available and flag if a field is insufficient. Supply all required information with the food, including compliant labels for food that is prepacked or prepacked for direct sale when applicable. Do not publish an unsubstantiated health, nutritional, origin, hygiene or allergen-free claim. Do not substitute an ingredient that changes allergen or other material information without updating the information and obtaining any necessary Customer agreement before fulfilment.

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16.5. Allergens and special requests

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Provide accurate, current information on regulated allergens and ingredients before purchase and again at supply, using legally required presentation and labelling. Assess cross-contact risks, supplier changes and each recipe change. Do not accept a dietary or allergen request you cannot safely meet. Do not make a “free from” claim without adequate controls and evidence. Immediately stop affected listings and inform Homegry if an allergen declaration may be wrong. You bear responsibility for the accuracy and legality of your food information.

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16.6. Insurance

Maintain product liability and public liability insurance with a reputable insurer, covering the food, territories, delivery activity and other operations you conduct. Supply certificates, policy details and renewal evidence on request, and notify Homegry promptly of cancellation, material exclusion, reduction or claim relevant to Platform sales. Insurance does not limit your liabilities. Homegry may pause listings if coverage is absent or inadequate.

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16.7. Orders, fulfilment and delivery

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Keep availability and preparation times accurate. An automated acknowledgement is not acceptance; an order is accepted when the Platform issues an express confirmation on your behalf under the configured order flow. Accept only orders you can lawfully and safely fulfil. Promptly notify Homegry and the Customer if you cannot fulfil and cooperate in a full refund. You must not make an unapproved material substitution or divert Platform orders to off-platform payment.

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The commercial schedule identifies whether collection, your own delivery, or third-party delivery is offered, who contracts with and directs each courier, and the handoff point. You are responsible for food while in your or your courier's control, including safe packaging, temperature and timeliness. Record dispatch and handoff as reasonably required. You must not supply food after a safe window has expired; notify us for a safe cancellation/refund decision. Customer absence or wrong address is assessed reasonably on evidence and applicable consumer law.

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16.8. Incidents, traceability and recalls

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Keep records sufficient to trace ingredients, suppliers, relevant batches, preparation dates, orders and recipients as required by law and reasonable risk. Immediately, and in any event as soon as you become aware, contact HOMEGRY about suspected unsafe or contaminated food, undeclared allergen, injury, regulatory notice, withdrawal, recall or material temperature failure affecting an order. Stop affected sales, preserve products and evidence, identify affected orders, and comply with lawful regulator instructions. Cooperate promptly with Homegry on investigation, customer notification, withdrawal, recall, refunds and record access, subject to data law. Neither party should make a misleading public statement or conceal a reportable incident. Homegry may remove listings, pause orders or alert affected Customers and authorities where reasonably needed; a reasonable and documented cost caused by your breach may be recovered.

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16.9. Charges, payment and payouts

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Homegry may deduct only disclosed fees and properly due amounts. The payment provider may impose separate onboarding and processing terms identified before activation. Payouts are subject to lawful identity checks, provider settlement and the agreed timetable. Homegry will provide reasonably usable transaction and deduction records.

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The provider's custody of funds, merchant-of-record designation and authorised refund mechanics must match the actual provider configuration. Homegry does not hold itself out as a licensed payment institution merely by making the Seller agreement in section 16.

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16.10. Refunds, chargebacks, set-off and reserves

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You fund refunds and Customer remedies attributable to your food, misdescription, cancellation, unsafe handling or fulfilment failure, including the related food price and charges that must be refunded. Homegry funds losses caused solely by its own breach. For shared causation, costs are allocated fairly according to responsibility. Homegry may make a reasonable Customer refund on your behalf after consulting you where practicable, without delaying a legally due remedy, and may deduct the amount and documented, reasonable associated processor or chargeback costs attributable to you from current or future payouts. We will notify you of the reason and evidence and offer a dispute route. You must repay a negative balance within [14] days of a documented demand.

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Homegry may temporarily withhold the amount reasonably at risk from a suspected fraud, chargeback, safety claim or regulatory incident, with written reasons where lawful, periodic review and release of any excess when the risk resolves. A reserve's basis, calculation and review date will be recorded; it must not become an indefinite penalty. You must assist in contesting improper chargebacks; Homegry will not pass on losses caused solely by its own misconduct.

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16.11. Taxes and platform reporting

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You are responsible for your taxes. 

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16.12. Customer data and confidentiality

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Use Customer names, contact details, addresses, dietary information and order history only to fulfil and support the relevant order, comply with law and exercise legal rights. Do not export or use them for unrelated marketing without your own valid lawful basis and the required notices; do not sell them. Apply appropriate access and security controls, limit staff access, retain data no longer than justified, and securely delete or return it when no longer needed, subject to legal retention. Notify Homegry without undue delay of a security incident affecting Platform Customer data and cooperate with lawful requests and investigations. The parties will document any processing arrangement required by law if the actual data flows make either a processor for the other. Each party must meet its own controller duties where it acts as an independent controller.

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16.13. Seller content and intellectual property

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You own or control your listing materials and warrant they are accurate, lawful and do not infringe rights. Grant Homegry a worldwide, non-exclusive, royalty-free licence during the agreement and for a reasonable post-termination archival, order-support and legal period to host, store, reproduce, format, crop, adapt, translate, display, distribute, communicate and make the materials available to operate and promote the Platform and your listings, including sublicensing to technical and marketing providers for those purposes. You may request removal of promotional use after termination, subject to existing campaigns and records. Homegry owns or licenses its own Platform materials, excluding Seller, Customer and third-party content; you receive a limited, revocable right to use seller tools solely under the Seller agreement in section 16.

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16.14. Reviews and communications

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Do not buy, commission, fabricate, suppress selectively or manipulate reviews, offer undisclosed incentives, or review your own business through another account. Do not pressure Customers to change a genuine review or retaliate against them. Homegry may verify order connections, display rating methodology, investigate suspicious reviews, remove unlawful or misleading material and impose proportionate sanctions. You may report a review and explain a factual dispute. You must communicate respectfully and not harass or discriminate. You shoud not contact Customers outside permitted order purposes.

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16.15. Search ranking, promotion and differential treatment

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Ordinary listings on Homegry are displayed in per location in non-fixed positioning. Homegry may feature Sellers or listings based on Customer review ratings, random selection, or a promotional arrangement agreed with the Seller. Review-based selection highlights positively reviewed Sellers; random selection gives eligible Sellers opportunities to be featured. The selection method will be identified for the relevant feature.

Any paid promotion will be clearly labelled as sponsored or advertising. Its placement, duration, charges and effect on visibility will be agreed with the Seller before the promotion begins. Promotion does not guarantee orders or sales.

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Homegry may remove or reduce the visibility of unsafe, unavailable or non-compliant listings. Homegry is not required to disclose confidential algorithms, fraud-prevention controls or trade secrets, except where disclosure is legally required.

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16.16. Data access and service providers

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You can access your listing, order and payout records, subject to lawful privacy and security limits. Homegry accesses and uses listing, transaction, performance and aggregated marketplace data to run, protect and improve the Platform, handle disputes, comply with law and conduct analytics. Homegry uses Stripe and Sharetribe under their identified terms. 

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16.17. Changes to Seller terms

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We will give proposed changes on a durable medium, normally at least 15 days before they take effect and longer if a reasonable technical or commercial adjustment requires it. You may terminate before the effective date; continued use after it indicates acceptance where legally effective. Any waiver of the notice period must be express and legally valid. We may make immediate changes where required by a legal or regulatory obligation that does not allow notice or to address an unforeseen and imminent danger involving fraud, malware, data breaches or other cybersecurity risk, as permitted by law. Changes do not retrospectively alter accepted orders or accrued payment obligations. We will make current terms accessible throughout the relationship.​

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16.18. Listing action, suspension and termination

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We may restrict a listing or temporarily suspend all or part of service for specified grounds: food or allergen risk; unlawful product; lost registration, approval or insurance; inaccurate information; fraud or payment abuse; serious or repeated Customer complaints; fake reviews; data misuse; non-payment; security risk; regulatory request; or material breach. We will use proportionate measures and give reasons on a durable medium before or when restriction/suspension takes effect, referring to the relevant facts and ground, except where law permits withholding reasons. We will offer a way to clarify facts and restore access without undue delay if the decision is reversed.

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You may terminate on 15 days written notice, subject to accepted orders, refunds and accrued obligations. Homegry may terminate the entire service on at least 30 days' prior notice with reasons on a durable medium, except where a legal obligation, imperative legal reason or repeated breach permits a shorter period or immediate action under applicable law. For serious immediate safety, fraud or security risk, we may suspend promptly while assessing whether termination is justified. We will provide an opportunity to clarify facts through the complaint process as law requires. At closure, we will settle undisputed payouts after lawful deductions/reserves, maintain records required by law, and enable the data access. The obligations intended to survive, including payment, data, confidentiality, IP licences for permitted records, liability, indemnity and disputes, survive termination.

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16.19. Complaints and mediation

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Send Seller complaints, including ranking, suspension, technical or payment issues, to Homegry contact. We will acknowledge within 2 Working days, aim to give a reasoned outcome within 15 Working days, explain unavoidable delays and provide a review route. We will keep records and publish any legally required complaint information. 

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16.20. Seller indemnity

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Subject to the causation allocation below, you will indemnify Homegry, its officers and personnel against reasonable, evidenced third-party claims, damages, settlements reasonably entered into, regulatory response costs lawfully recoverable, withdrawal/recall and notification costs, refunds/chargebacks, and reasonable legal and professional costs arising from your food, its ingredients or allergens, your preparation, labelling, listing or delivery, your infringement of another's rights, or your breach of law or the Seller agreement in section 16. Homegry will notify you promptly, allow reasonable participation in the defence and mitigate loss; a delay in notice reduces your liability only to the extent it materially prejudices you. You may not settle a claim imposing admission or obligation on Homegry without its consent, not to be unreasonably withheld. The indemnity does not cover loss to the extent caused by Homegry's negligence, breach, fraud or wrongdoing, or a third party for whom Homegry alone is responsible. It does not require payment of a regulator's fine where indemnification is unlawful.

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16.21. Homegry's liability to Sellers

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Nothing excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct where exclusion is unlawful, or another liability that cannot lawfully be excluded or limited. Subject to that, Homegry is responsible for direct, reasonably foreseeable loss caused by its breach of the Seller agreement in section 16 or negligence. Neither party is liable to the other for lost profit, anticipated savings, business opportunity, goodwill or indirect/consequential loss.

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16.22. Notices, disputes and general terms 

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Contractual notices must be sent to Homegry contact email and the verified Seller email in the account, or another address notified in writing. Email notices are deemed received when delivered without bounce during ordinary business hours, otherwise the next working day, subject to proof of earlier receipt. Neither party may assign the Seller agreement in section 16 without the other's consent, not unreasonably withheld, except Homegry may transfer it with its business to a solvent successor that assumes its obligations, on notice. A failure to enforce a right is not a waiver. An invalid section is severed only to the extent necessary. No person other than the parties and expressly indemnified persons has rights under the Contracts (Rights of Third Parties) Act 1999. The Seller agreement in section 16 and its incorporated schedule/policies are the entire agreement for Platform intermediation, without excluding liability for fraud or overriding statements that law requires to be binding. Changes follow section 16.17; other variations must be agreed in writing.your use of the Platform;

The laws of England and Wales govern the Seller agreement in section 16, and the courts of England and Wales have exclusive jurisdiction, subject to mandatory rules. The parties will first try the section 16.19 complaint process for 15 working days unless urgent relief is needed.